5 Easy Steps to Enhancing Your Security Guard Service
5 Easy Steps to Enhancing Your Security Guard Service
When property managers hire security guard companies they have a picture in your mind of what their contract security force will look like, but too often what they get is not what they envisioned. What we have discovered is that most security guard businesses are capable of providing the support that property managers want, but too often do not because of a lack of continuing excellent management procedures.
Security guard businesses are unlike any vendor that a home supervisor usually hires. If you hire a painter, then you are able to see whether or not they do their tasks by looking at the walls. However, when you hire a security guard business, how often can you see if the guard organization is performing their job including running background checks and drug screenings, providing great training for your guards, and effectively monitoring and supervising your guards. In most cases they likely are, but it’s important to implement a system of verification and quality management to make sure that issues associated with the deficiency of doing these tasks don’t start to occur.
In this article we’ll talk five (5) easy actions to enhancing your security guard service and attaining what you picture as your perfect mobile security London.
Screen Your Guards Qualifications
In most nations, guards are mandated to have a predetermined amount of training before they can start working as security guards. If your state is one of those states, make sure that your security guard organization is compliant.
If you are in a state where there are no state requirements for shield certificate, then investigate the sort of training that’s being provided by your security provider and ask yourself does it look decent.
It is also your security guard company performing history and drug screenings on all your guards until they send them to your property? If they are, they should be providing you with verifications. Otherwise, why?
Another excellent method to display if the guard is a fantastic match for your property is to perform a brief”interview” to get a sense of the guard and also to explain your expectations. This first dialogue will tell you a good deal on what to expect from that guard and it provides you an opportunity to request another guard if you think that it is necessary.
Evaluate Guard Training
Although most security guard businesses have an extremely comprehensive orientation that introduces every guard to the business itself, in several cases the shield’s orientation to his assigned land is not quite as complete. We predict the orientation for the assigned land”Site Specific Training”. Find out what your website specific training resembles:
• Does it occur at your property?
• Who does the training?
• How long is each new officer trained?
• How long can the security company double bank? (Double banks is the process of having a veteran guard working at the exact same time as the new guard.)
• How thoroughly are your post requests clarified?
Determine the answer to each of these questions and make sure that they match what you believe is adequate. You should even consider sitting in on your security guard business’s orientation and your website special training to acquire an understanding of what goes into preparing a guard to operate at your property.
Inspection Your Guard’s Supervision
Guard supervision is one of the main factors of very good security guard support. When security businesses deliver poor supervision, there is not enough emphasis placed on preventing errors, problems, and complaints. Deficiency of supervision also removes the opportunity for the guard to understand and better understand their duties. If the guards aren’t being supervised, they start to feel that their work is not significant and they start to see themselves as less of a region of the security team. When guards don’t feel like part of your team it typically contributes to unacceptable practices such as unprofessional behaviour, tardiness, and even theft.
Depending on the structure of your contract, onsite managers might not be included. If your contract doesn’t require on-site supervision, how can your security guard company remotely oversee its defenses? Outside the Standard security company field manager spot checks, the 2 methods of remote supervision that prove most effective are:
If your guards must produce rounds of your property, then a system for tracking them while on duty is indispensable. Officer Tour Tracking Systems provide a remote way of monitoring the guards while they are in your property. These tracking systems permit the security guard business to monitor the time and log the activity of these guards while they are making rounds to several areas in your property. Most Officer Tour Tracking Systems can create reports that enable the security guard company to quickly acquire an understanding of if the guard is making rounds. The property manager should also be provided with an updated version of those reports.
In addition to Officer Tour Tracking systems, we’ve discovered that using a system for guards to check in frequently with the security guard provider provides a method of making sure that each guard is secure and alert. By having guards check-in frequently together with the security guard business, at least each 30 minutes, guards believe that their security is important and that being awake and alert is also an significant part their job.
Expand Your Favorite
After hours inspections of your guards are almost always great ways of finding out just what is occurring with your security while you aren’t there. During these inspections, make sure to ask your security guards questions regarding their duties and responsibilities to make sure that they understand their tasks. In reality, we suggest having your security guards audited regularly, officially (i.e. post review ) and informally (i.e. secret shopped) with a licensed security consultant as part of your continuing security program.
Firms like Asymmetric Strategies provide a free service aimed at doing precisely that. Remember, when selecting a security consultant be confident that the consultant is not actually a security guard business. If that’s the case, your audit is guaranteed to develop issues with your existing security guard business.